All orders are shipped via UPS and will be calculated by package weight and distance. Most orders are shipped UPS ground, with the exception of non-mainland locations (Hawaii, Alaska etc.).
We're also proud to offer shipping to our military personnel abroad. We ship all APO and FPO orders via USPS. Since these orders require special handling, please call our online store Consumer Shipping Desk to place an order by telephone. At that time we can quote you the shipping charges or return your call with the shipping charges.
Orders generally leave our factory in California within 2-3 business days. You will receive an e-mail confirmation of your shipment with your UPS tracking number once your products have shipped. If you have not received your order within two weeks, please contact our Order Desk at the contact information below.
Returns and Refunds Policy
Thank you for shopping at Mezzetta.
If you are not entirely satisfied with your purchase, we're here to help.
Our products can be returned within 3 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.
To be eligible for a return, please make sure that:
- The product was purchased in the last 3 days
- The product is in its original packaging
- The product isn't used or damaged
- You have the receipt or proof of purchase
Products that do not meet these criteria will not be considered for return.
Please contact us before you send the product:
- By phone number: (800) 941-7044 ext. 720
- By visiting this page on our website: http://www.mezzetta.com/contact
Send the product with its original packing and the receipt or proof of purchase, to:
G.L. Mezzetta Inc.
Attn: Consumer Shipping Services
105 Mezzetta Court
Shipping charges incurred in connection with the return of a product are non-refundable.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Mezzetta.
If you received a damaged product, please notify us immediately for assistance.
Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.
Should you have any questions about our shipping rates or policies before or after you place an order, please don't hesitate to contact our order desk department. Thank you for shopping at Mezzetta!
To contact our order desk, please contact us online or call us at (707) 266-7233, Monday through Friday, 8:00am to 4:00pm PST.